TSI Course Sylabus
TSI Course Description
Technology Services Internship: #0773
2.0 Credits: Full Year
Prerequisite: There is no prerequisite
This course fills the Practical Arts graduation requirement.
The Student Tech Services Helpdesk prepares students for real world jobs in the field of information technology. Students will provide first-line technical support resolving general device problems. Students will be trained to support students and teachers to ensure that all calls and problems are dealt with quickly and effectively. Troubleshooting hardware, basic network concepts, supporting new technologies and repairing devices will be taught in a hands-on class atmosphere. Students will gain an understanding of how a help desk functions and the role of customer service in today’s world of technology. When not engaged in a tech help role, students will be working on a self-directed pathway of their choice. These pathways will be used to help prepare students for career readiness and certifications, for example Web Design, Programming Languages, Video Production, CompTIA A+, MOS (Microsoft Office Specialist) and Adobe Program Certification.
Note: Students do not receive monetary compensation for this internship experience.